Shipping & Delivery
Shipping Policy
Last updated: 07/02/2026
Thank you for shopping with Omia Kids Clo. Below is everything you need to know about how we process and deliver your orders.
1. Order Processing Time
All orders are processed within 1–3 business days after payment is received.
Orders are not processed or shipped on weekends or public holidays.
During high-demand periods, processing times may be slightly extended. If there are any significant delays, we will notify you via email.
2. Where We Ship From
Orders are fulfilled from our UK warehouse.
3. Shipping Times & Delivery Estimates
Estimated delivery times (after dispatch):
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United Kingdom: 2-3 business days
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Europe: 5–10 business days
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USA & Canada: 7–12 business days
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Rest of World: 10–20 business days
Please note these are estimated delivery times and may vary due to courier delays or factors outside our control.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your location.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Tracking updates may take up to 24–48 hours to appear.
6. Delays
While we aim to deliver within the estimated timeframes, delays can occasionally occur due to high demand, customs processing, or courier issues.
We appreciate your patience and will always assist in resolving any delivery concerns.
7. Lost or Missing Orders
If your order has not arrived within 15 business days of dispatch, please contact us at support@omiakidsclo.com
We will investigate the issue with the courier and work to resolve it as quickly as possible.
8. Customs & Duties
International orders may be subject to customs fees, taxes, or import duties. These charges are the responsibility of the customer and are not included in the product or shipping price.
9. Incorrect or Incomplete Addresses
Please ensure all shipping details are correct at checkout.
If an incorrect or incomplete address is provided, this may result in delays or failed delivery. If you notice an error, contact us immediately so we can attempt to correct it before dispatch.
If you have any questions about your order, please contact us at support@omiakidsclo.com.